Data deletion instructions

These instructions cover records held by the RightCurve WhatsApp for Frappe CRM pilot. It has not yet processed a live client's connection. A client's Frappe CRM site holds its conversation records, so that business handles deletion of those records.

If you are a client business

In RightCurve, open the review page you received during onboarding and choose This is wrong: revoke. This stops the pilot from using that grant. You can also remove RightCurve's app from your WhatsApp Business Account in Meta Business Manager.
Email rightcurve.sg@gmail.com from the administrator address used at onboarding with the subject "Delete RightCurve WhatsApp data" and your organisation name. We will verify the request, explain what records we hold and arrange deletion of records that are no longer needed for a business or legal purpose. Revocation alone does not delete stored records.
In your Frappe site, delete or deactivate the WhatsApp Account named "RightCurve …" if you no longer want the WhatsApp tab.

If you are a customer who messaged a business

Contact the business you messaged to request deletion of its Frappe CRM conversation records. If you believe RightCurve holds information about you, email rightcurve.sg@gmail.com and identify the business you contacted. Do not send message content or identity documents unless we ask for them through a secure process.

An operator deletion and retention process must be in place before live client use.